Shipping policy

Last updated: 29 September 2026

At Pawsed, we want to make ordering pet products simple, convenient and reliable. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

If you have any questions about shipping or your order, please contact us at help.pawsed@gmail.com.

1. Shipping Locations

Pawsed currently serves customers in the United Kingdom.

We aim to deliver to addresses throughout England, Scotland, Wales and Northern Ireland, subject to product availability and courier coverage.

If we are unable to deliver to your address, we will contact you using the details provided at checkout.

2. Order Processing Time

All orders are processed after payment has been successfully received.

  • Order processing time: 1–2 business days.

  • Dispatch days: Monday to Friday, excluding UK public holidays.

Processing time refers to the period between placing your order and dispatch. Orders are generally dispatched within 1–2 business days.

During busy periods or unforeseen circumstances, processing may take longer. If there is a significant delay, we will endeavour to notify you.

3. Shipping Rates and Delivery Times

We aim to provide reliable and timely delivery for all our UK customers.

Estimated delivery times:

  • Order processing time: 1–2 business days.

  • Standard UK delivery: 3–4 business days after dispatch.

  • Total estimated delivery time: 4–6 business days, including processing.

Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may vary depending on your location and courier operations.

Shipping charges are displayed at checkout before you complete your purchase. Any applicable free-shipping offers and their conditions will be clearly displayed on our website.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

The shipping price shown at checkout is the amount you will be charged for the selected delivery option, unless additional charges are clearly disclosed before you place your order.

Where free shipping is available, the relevant eligibility requirements will be displayed on our website.

We do not charge undisclosed shipping or handling fees after an order has been placed.

5. Order Confirmation and Tracking

Once you place an order, you should receive an order confirmation email containing your order details.

When your order has been dispatched, we will provide tracking information by email where tracking is available from the delivery carrier.

You can use the tracking information to follow your parcel's progress.

Please allow up to 48 hours after dispatch for tracking information to become available, where applicable.

If you have not received your confirmation or tracking email, please check your spam or junk folder. You can also contact us at help.pawsed@gmail.com.

6. Delivery Delays

Although we work to meet our estimated delivery times, occasional delays may occur because of:

  • Courier or postal service disruptions.

  • Severe weather conditions.

  • Public holidays and seasonal demand.

  • Incorrect or incomplete delivery addresses.

  • Other circumstances beyond our reasonable control.

If your order is delayed, please contact us so that we can help investigate its status.

Delays do not remove your statutory rights. If your order is not delivered within the agreed period, or within 30 days where no other period has been agreed, you may have the right to cancel and receive a refund under applicable UK consumer law.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us immediately at help.pawsed@gmail.com. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

If a parcel cannot be delivered because of an incorrect address, please contact us so we can help resolve the issue. This does not affect any rights you have under UK consumer law.

8. Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us at help.pawsed@gmail.com.

We will investigate the delivery status with the relevant courier, where applicable, and work towards an appropriate resolution.

If an order is lost in transit, we will address the issue in accordance with applicable UK consumer law. Your statutory rights remain unaffected.

9. Damaged or Incorrect Items

Please inspect your order upon arrival.

If your parcel arrives damaged or you receive an incorrect item, contact us at help.pawsed@gmail.com with your order number and, where possible, photographs showing the issue.

We will review your report and help arrange an appropriate resolution, such as a replacement or refund, in accordance with our Returns and Refunds Policy and your statutory rights.

Nothing in this policy limits your rights concerning faulty, damaged or incorrectly supplied goods.

10. Split Shipments

Depending on product availability and fulfilment arrangements, items in one order may occasionally be dispatched separately.

If your order is split into multiple shipments, the parcels may arrive on different dates. Where tracking is available, we will provide the relevant tracking information.

Any additional delivery charges will be disclosed before you place your order.

11. Delivery Responsibility

We are responsible for ensuring that your order is delivered in accordance with applicable UK consumer law.

Where a delivery carrier is used, your statutory rights remain unaffected by the carrier's delivery arrangements.

If a parcel is delayed, lost or delivered incorrectly, please contact us so we can help resolve the matter.

12. Contact Information

For any questions about this Shipping Policy, order processing or delivery, please contact us.

Store: Pawsed
Email: help.pawsed@gmail.com
Address: Avondale Road, London, ENG E16 4RQ, United Kingdom
Country: United Kingdom

We aim to respond to customer enquiries within 1–2 business days.

Thank you for shopping with Pawsed. We appreciate your trust in us and look forward to serving you and your pets.